Karen Holtzblatt
Karen Holtzblatt is a design research consultant with a background in psychology. She is well-known in the human-computer interaction field as co-creator of the Contextual Design process. She is CEO of InContext, a consultancy focused on applying Contextual Design toward client needs, and worked at DEC (now part of HP) before that.
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On Contextual Inquiry
Facilitation • Human-centeredness
Field interviews with users should follow a kind of “master/apprentice” relationship model, with consideration of context, partnership, interpretation, and focus.
Contextual Design • 1998
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On Work Models
Systems Design
Designers should use a diversity of models when understanding users in order to get a holistic view on what they are designing.
Contextual Design • 1998