1998
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On Contextual Inquiry
Facilitation • Human-centeredness
Field interviews with users should follow a kind of “master/apprentice” relationship model, with consideration of context, partnership, interpretation, and focus.
Contextual Design • Karen Holtzblatt and Hugh Beyer
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On Work Models
Systems Design
Designers should use a diversity of models when understanding users in order to get a holistic view on what they are designing.
Contextual Design • Karen Holtzblatt and Hugh Beyer