Facilitation

Small design actions can have unintended consequences on the systems of the world, so we need new tools to visualize these systems and new skills to facilitate collective action upon them.

Field interviews with users should follow a kind of “master/apprentice” relationship model, with consideration of context, partnership, interpretation, and focus.

The role of the architect can be seen less as an expert problem solver, and more as a citizen sense-maker who brings together conflicting voices into a coherent, responsible design.

Roleplay make the rules of thinking explicit and gives people permission to think in ways they may not have otherwise. The six thinking hats are an example of defined roles for thinking.

The typical Western mode of thinking emphasizes the discovery of truth through argument and dialogue. A fuller map of thinking needs to include the generative and creative.